About Study Guard
We provide information and online training to help international students stay safe.
We take privacy seriously. This policy explains how we collect and use information from students and our clients (i.e. the educational institutions and other international education businesses who use our services.)
What personal information do we collect?
When you enrol in a course, or subscribe to your blog we collect your name and email address.
We collect credit card data from our clients during the billing process.
We do not sell our services directly to students and do not collect financial data from students.
A cookie is a small file that can be places on your computer or device that allows us to recognise or remember you. Cookies do not identify you as an individual but they do identify your browser type, the operating system you are using, the web page you visited, your internet service provider, and your country and city location.
We use different types of cookies on the Study Guard website:
Performance: cookies which measure how often you visit our website and how you use it. We use this information to understand how you engage with our website and the content we provide so that we can give you a better experience. We also use third party cookies to help with performance. For example, the Google Analytics cookie enables us to understand how you and other users move around our website, and which parts of it are the most useful and informative for our users.
How we use personal information
We collect, hold and use your Personal Information for the purposes of our business operations and activities, including:
In addition to the relevant points above:
How we disclose personal information
We may disclose your Personal Information to third parties that help us provide services to you as our customer. Third parties that we may disclose your Personal Information to include:
In addition to the relevant points above:
How do we hold and keep secure your personal information?
We are committed to keeping secure the Personal Information you provide to us. We take precautions to protect the Personal Information we hold about you from misuse, loss, interference, theft and from unauthorised access, modification or disclosure.
Depending on the circumstances, our security measures may include, but are not limited to:
We typically hold the Personal Information we collect on secure electronic databases owned and managed by third party technology partners. The main ones are:
In addition to the points above:
How can you request your personal information held by Study Guard?
You can request access to details of the Personal Information that we hold about you at any time by contacting our Privacy Officer (see "Contact Information" below).
We will respond to any such request for access as soon as we can. We may require you to set out the request in writing. In most cases, we will try to provide with you a copy or details of your Personal Information in the manner requested. Otherwise, we will work with you to find a mutually agreed alternative. If, after exploring all options, we cannot provide you with access to the information in the form requested, or have other lawful grounds, we will provide a written statement setting out our reasons for refusal.
If at any time you decide you do not wish to receive marketing communications from Study Guard, let us know by contacting us using the Contact Information below.
If you have opted-in to communications from Study Guard, you may later decide not to receive those communications by following the opt-out instructions in the marketing communications we send you, or sending a message through the contact feature on our website.
Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your account(s) with Study Guard.
How can you correct or delete your personal information ?
We may not be able to provide you with the services you are seeking if you provide incomplete or inaccurate Personal Information. If you believe the Personal Information we hold about you is inaccurate, incomplete or outdated, please contact us using the details listed below so that we can correct it.
To the extent we are subject to the GDPR, if you would like us to delete Personal Information we have collected from you, please contact us using the details listed below. Please note that we may be required by law to retain certain Personal Information. Before we are able to provide you with any information, correct any inaccuracies, or delete Personal Information, we may ask you to verify your identity and/or provide other details to help us respond to your request.
How to make a complaint
If you have a complaint, we encourage you to inform us so that we can have the opportunity to fix the problem. We will aim to resolve your complaint within five business days from when we receive your complaint in writing.
If you are unsatisfied with the handling of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (“OAIC”). For more information about making a complaint to OAIC click here.
Should you have a query about this Policy, request for access or correction or complaint, please contact us on any of the methods below:
Postal Address: Attention: Privacy Officer
Study Guard, 5/30-36 Woolley St, Dickson ACT 2602